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Finalists revealed for the Collections and Customer Service Awards 2015 24 September 2015

The shortlist for Credit Today’s Collections and Customer Service Awards 2015 has been announced, with 50 finalists in the running to win 11 awards.

In its ninth year, the awards scheme has been revamped to reflect the industry’s sharp focus on conduct and compliance, particularly when it comes to the treatment of vulnerable customers.

As well as a name change, this year’s Collections and Customer Service Awards features new categories such as Vulnerable Customer Support Initiative, which has been split into two sub-categories of ‘creditor’ and ‘non-creditor’.

This category features some of the UK’s largest financial services and utilities firms, including the Royal Bank of Scotland (RBS), British Gas and Thames Water, along with HMRC, Lowell Financial, Marston Holdings and more.

In keeping with previous years, the 2015 judging panel features Britain’s biggest banks such as RBS, HSBC and Santander, along with MBNA, National Australia Group, StepChange Debt Charity and Volkswagen Financial Services.

Alongside some of the UK’s largest debt buyers, DBA International, the trade body for receivables management firms in the USA, joins the panel for the first time this year.

Other new categories include the Advisory and Consultancy Provider of the Year, reflecting a flood of M&A activity across the sector during the past 12 months.

Some 36 individual companies have made the final shortlist this year – nine more than 2014 – and they’ll find out who takes home the trophies in front of more than 400 guests at the Midland Hotel, Manchester, on November 18.

Once again, the awards night follows the Collections / Debt Sale & Purchase Conference during the day at the same venue.

This year the conference has more than 40 speakers and for the first time, features an entire stream dedicated to international debt sale and purchase, in a year that has seen a growing trend of UK debt purchasers becoming more pan European.

In another new development for 2015, the annual conference for LACEF, a public sector organisation of more than 220 local authorities which helps councils improve standards in collections, will run alongside Credit Today’s CDSP conference.

The awards scheme itself also features the LACEF Public Sector Collections Team of the Year award, with HMRC among the finalists.

The full list of finalists can be found here.

You can get more information on the event, as well as book tickets here.

By Marcel LeGouais



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