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IPA previews website and complaint gateway 17 May 2013

The Insolvency Practitioners Association (IPA) gave a sneak preview of its new website yesterday at its annual conference.

The new website, due to be launched 20 May, will include the new single complaint gateway, aimed at improving complaints processes, launching on 3 June.

Richard Allsop, IPA business support manager, said that the new website will reflect an increasingly “customer-centric” approach by the IPA.

Nicky Fisher, partner at Herron Fisher, said: “Social media can be used to get our message out there before the start of proceedings, to ease the concern of creditors”.

The role of technology and social media was high on the agenda, with both the IPA and insolvency practitioners themselves keen to stress the increasing importance of modern communication methods.

Kirstie Provan, partner at Begbies Traynor, said: “As IPs, we have a toolbox available to us including social media – we need to learn to use these tools to better effect”.

IPA president Charles Turner outlined the regulatory body’s goals for the next five years, with corporate governance, an enhanced regulatory offering, and the evolution of training its main objectives.

Turner emphasised that the IPA “are serious about our ambitions, both as a regulator and a provider of services”, as well as “taking out some of the cost and complexity of insolvency”.

The IPA’s objectives for the coming year included the modernisation of the organisation, an improvement in communications, expanding its role and membership base, and managing the transition to a new complaints gateway.

Other topics discussed included the contentious issue of IP fees and commissions, the possible effects on the insolvency profession by the Jackson reforms, and the introduction of new SIP regulations.



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