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Insolvency Service launches single complaints gateway 5 June 2013

The Insolvency Service has today launched its new single gateway for complaints against insolvency practitioners.

The new gateway is part of The Insolvency Service’s complaints reform package, aimed at providing visibility to the complaints system for creditors, debtors and others.

Business minister, Jo Swinson, who unveiled the new complaint gateway, said complaints procedures are “important for consumers.”

She explained: “This new complaints gateway will help consumers dealing with the insolvency industry to get speedier resolution of problems and easier access to the right information.

“Such problems might, for example, be poor communication by the practitioner or worries about their independence.”

Nearly all practitioner complaints will now come through a common complaints gateway hosted by The Insolvency Service in Leeds.

Complaints against insolvency practitioners can be made by calling, emailing or completing an online form with The Insolvency Service.

IPA president Charles Turner said the new regime will “drive towards demonstrable consistency and greater transparency”.

“This is part of a concerted effort by the profession to enhance public confidence in insolvency regulation.”

In a joint statement, representatives from the participating regulatory bodies said: “The complaints gateway is an example of what can be achieved by the regulators and Government working together.

“This is part of a concerted effort by the profession to enhance public confidence in insolvency regulation. It will provide a unique opportunity to learn from the data collected by the gateway and inform our approach to regulation accordingly.”

The single complaints gateway covers five of the eight regulatory professional bodies associated with UK insolvency practitioners.

The regulators involved are – Institute of Chartered Accountants in England and Wales, Insolvency Practitioners Association, Association of Chartered Certified Accountants, Institute of Chartered Accountants of Scotland, Institute of Chartered Accountants in Ireland, as well as insolvency practitioners regulated by the Secretary of State.

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