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Thomas Cook to close 195 stores 6 March 2013

Thomas Cook has confirmed it will be reducing its UK workforce by 2,500 job roles in back office and high street retail roles.

As part of Harriet Green’s transformation plan, 195 UK high street stores will be earmarked for closure.

Peter Fankhauser, chief executive officer of Continental Europe and UK, said it is never easy to make decisions that impact directly on staff.

He added: “But we also owe it to our customers to shape the business effectively and ensure that, when they book their holiday with us, our administrative costs are as low as possible.

“As we improve and develop our online capabilities, maintaining a strong presence on the high street is an important part of our omni-channel strategy. Even after these changes we will still have one of the largest retail networks in UK travel.”

Fankhauser said it was essential that the company operates with the right number of people as it moves forward into the next era, allowing it to meet the future needs of its customers more effectively.

He said: “These proposals will mean a stronger Thomas Cook that continues to be a major employer in the UK dedicated to providing excellent holiday experiences to our 23 million customers.

“We are in consultation with our Unions and employee representative bodies to minimise the impact of these changes and I am speaking personally to all employees today to provide information and support through this period of consultation.”

The group currently employs 15,500 across the UK & Ireland. The cost benefit of these changes, and the costs of achieving them, have already been included in the cost-out numbers previously announced in its results.



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